FAQ
Materials & Craftsmanship
Each Atash Atelier bag is handcrafted in Madagascar by skilled local artisans using naturally harvested raffia. The material is processed and crocheted by hand, preserving traditional techniques and supporting sustainable, small-scale production. Subtle variations in color, texture, and shape reflect the authenticity and individuality of each piece.
Care Guide
Our bags are made from natural raffia and should be handled with care. Avoid prolonged exposure to moisture, heavy weight, or friction to maintain their shape and structure. If needed, gently reshape by hand.
Storage
Store your bag in a dry place away from direct sunlight and humidity. When not in use, keep it in the dust bag provided to protect it from dust and light.
Shipping typically takes 5-8 business days within the European Union.
We accept all common payment methods.
Yes, as a customer from the EU you can return your order within 14-days of receipt. Please contact our customer service via e-mail to request for return. Our service e-mail address is info@atashatelier.com
Pre-order items will take between 6 to 8 weeks until made.
